What you might want to know

GERMANY

• Shipping costs: 4,90 €
• The delivery time is 1-3 working days
• We ship climate-neutrally with DHL GoGreen and shipment tracking

Within the EU

• Shipping within Europe costs 6,90 €
• The delivery time is 2-4 working days with DHL tracking

NON-EU

• Shipping to non-EU countries costs 12€
• The delivery time is 2-4 working days with DHL tracking
• Customs fees may apply

You love the item, but it doesn't fit properly? No problem - within Germany you can exchange it for a different size free of charge. Simply report the exchange via the Returns portal 

It's a shame that your item doesn't fit or you don't like it. However, it's no problem to return the item. We have our Returns portal, which makes it easy to process returns. All you need is your order number and the email address you used to place the order. In our Returns portal you can easily create your return label online, the costs of 4,90€ will simply be deducted from your refund. 

Simply follow the steps in the returns portal and send the item back to us. You will then receive the shipping label as a QR code, or you can have it sent to you by email and print it out.

You love the item, but it doesn't fit properly? No problem - within Germany you can exchange it for a different size free of charge. Simply report the exchange via the Returns portal 

You will receive an email from us as soon as your return has arrived at our warehouse. Once your return has been checked, we will refund you the amount using the same payment method you used to pay.

We want to be open and transparent about our costs. Instead of including shipping costs in the product price, we show you what shipping actually costs. However, for orders over €150, we cover shipping costs within Germany - that's our small thank you for your support!

We hope for your understanding <3

Yes. We ship with DHL GoGreen and can therefore ship to DHL Packstations. Please enter your Postcode be sure to enter the field “additional address“ to ensure delivery.

No problem! You can return your order easily and conveniently via our Returns portal If you need support, just write to us service@nordlichtstore.com, and we will be happy to help you.

As soon as we receive and process your return, you will receive a confirmation by email. We usually process returns very quickly so that you receive your refund as soon as possible.

You will receive an email as soon as your return has arrived at our warehouse. We will then process it as quickly as possible - this usually takes 3-4 working days. Please note that the return can also take up to 14 days. As soon as your return has been checked and processed, we will refund you the money using the same method you paid.

Even if you ordered through Avocadostore, you can register your return directly via our Nordlicht returns portal – it's very easy:

👉 Click here to go directly to the portal: Returns portal

Simply log in with your order number (important: use our order number, not the Avocadostore order number; you'll find it on the delivery note inside your package) and your postal code. Then you can specify the reason for the return, create your return label, and send the package back.

If you get stuck somewhere, please let us know – we are always there for you 💚

We are really sorry about that! Please contact us at service@nordlichtstore.com, and we will sort it out for you immediately.

If you were accidentally sent the wrong item, we are very sorry. Write us a quick email at service@nordlichtstore.com, and we will take care of it.

Yes, it is now possible – and the best thing is: it is free! Just visit our Returns portal and send the item that doesn't fit back to us. While you're creating the return, you can also select the new size you want us to send you. Currently, we only offer exchanges for a different size, but we're working on offering other colors and styles soon. Stay tuned!

For the Returns portal you will need your order number and the email address you used to order. Simply follow the steps and your new item will soon be on its way to you! Please note that exchanges are currently only possible within Germany.

If you have any questions, just send us an email to service@nordlichtstore.com.

Of course, this should not happen! Please send us an email with a photo of the defective item to service@nordlichtstore.com, and we will find a solution for you.

If you would like to change your delivery address later, please send us a message immediately service@nordlichtstore.comIf the order has not yet been shipped, we will be happy to change the address for you.

Yes, as long as your order has not been shipped yet, you can cancel it without any problem. To do so, please contact us by email as soon as possible.